Return & Cancellation Policy

Thank you for shopping with us. Please review our Return & Cancellation Policy carefully before placing an order. By completing a purchase, you agree to the terms outlined below.

1. Order Cancellation

1.1 Before Shipment

Orders may be canceled before a tracking number is issued. Once the order has been processed and a tracking number has been generated, cancellation is no longer guaranteed.

1.2 After Shipment

Once an order has entered the shipping process, cancellation is not permitted.

1.3 Forced Cancellation After Shipment

If a customer insists on canceling an order after shipment, a USD $30 round-trip logistics and handling fee will be deducted from the refundable amount to cover international shipping and processing costs.

2. Returns

2.1 Return Window

Due to international shipping and customs processing, returns are accepted within 15 calendar days from the delivery date, as confirmed by the carrier’s tracking records.

2.2 Late Returns

Return requests submitted after 15 days from delivery are not eligible for a refund or exchange.

2.3 In-Transit Orders

If an order has already left our warehouse, entered customs, or is in transit at the time a return request is submitted, a USD $30 international round-trip shipping fee will apply.

2.4 Product Appearance Disclaimer

Product images on our website are for reference only.
Minor differences in color, texture, or appearance may occur due to lighting, screen resolution, or photography conditions.
Returns or refund requests based solely on these differences will not be accepted.

2.5 Condition of Returned Items

Returned items must be:

  • Unused

  • Undamaged

  • In original packaging

  • Including all accessories, manuals, and materials

All returns are subject to inspection. Refunds will be issued only after approval.

2.6 Required Return Documentation

To initiate a return, customers must provide:

  • Clear photos of the shipping box (including the shipping label)

  • Clear photos of the received product

  • Proof of purchase or order confirmation

3. Non-Returnable Items

The following items are final sale and non-returnable:

  • Perishable goods (food, flowers, etc.)

  • Newspapers or magazines

  • Intimate or sanitary products

  • Hazardous materials

  • Flammable liquids or gases

  • Gift cards

  • Downloadable software or digital products

  • Certain health and personal care items

4. Proof of Purchase

A valid receipt or proof of purchase is required for all returns.
Customers must not send items back to the manufacturer unless explicitly instructed by our customer service team.

5. Partial Refunds

Partial refunds may be issued in the following cases:

  • Books showing clear signs of use

  • Opened media items (CDs, DVDs, software, video games, vinyl records)

  • Items returned with missing parts or customer-caused damage

  • Returns approved after 10 days under special circumstances

6. Refund Processing

Once your return is received and inspected:

  • You will be notified via email regarding approval or rejection

  • Approved refunds will be issued to the original payment method

  • Processing times may vary depending on your bank or payment provider

7. Sale Items

Only regular-priced items are eligible for refunds.
Sale, clearance, or promotional items are non-refundable.

8. Exchanges

Exchanges are accepted only for defective or damaged items.
Customers must contact us for authorization before sending any item back.

9. Return Shipping

9.1 Authorization Required

Customers must contact customer service to obtain the official return address before shipping any item.

9.2 Shipping Costs

Return shipping costs are the customer’s responsibility and are non-refundable.

9.3 Refund Deductions

If a refund is approved, return shipping costs will be deducted from the refund amount.

9.4 High-Value Returns

For items valued over USD $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance.
We are not responsible for lost or undelivered return shipments.

10. Gifts

10.1 Gift Orders

If an item was marked as a gift and shipped directly to the recipient, the recipient will receive a store credit equal to the value of the return.

10.2 Non-Gift Orders

If the item was not marked as a gift, any refund will be issued to the original purchaser.

11. Customer Support

📧 Email: supports@muhardware.com

Please contact us by email before and after purchase for any inquiries.
Due to high email volume, response times may vary. We appreciate your patience and will reply as soon as possible.