Customer Support & Contact Information

If you have any questions, concerns, or need assistance with your order, please feel free to contact us. We value every customer inquiry and are happy to assist you.

📧 Contact Method

Email: supports@muhardware.com

Please contact us by email before and after purchase. Due to a high volume of customer inquiries, response times may vary. We appreciate your patience and will respond as soon as possible.

🕘 Customer Service Hours

  • Business Hours: Monday to Friday, 8:00 AM – 6:00 PM (GMT+8)

  • Closed: Saturdays, Sundays, and public holidays

Emails received outside business hours will be reviewed and responded to on the next business day.

🌍 24/7 Email Support Availability

While our customer service team operates during standard business hours, email support is available 24/7.
Customers may submit inquiries at any time, and all messages will be addressed in the order received.

⚠️ Important Notes

  • Please ensure your email includes your order number for faster assistance.

  • Duplicate emails may delay response time.

  • For order-related issues, contacting us before initiating disputes or chargebacks helps us resolve concerns more efficiently.